Review requests
Choose a suitable moment after a genuine customer experience and make the feedback request clear and easy to act on.
TRUST & CUSTOMER FEEDBACK
GO Reviews
Make customer feedback part of your business.
Give reviews a consistent place in your customer care process. Plan how to request feedback, monitor the channels that matter and respond thoughtfully, with the same attention to positive experiences and issues that need resolving.
Built around your business
A clear path from idea to action.
Review monitoring
Identify the review profiles and locations your team needs to watch, with clear ownership for new feedback.
Response management
Create a practical approach to acknowledging praise, answering questions and moving private issues into a suitable support channel.
Feedback insights
Look for repeated themes in reviews and turn them into improvements to service, information or customer communication.
How to get started
Start with what matters most.
Map the customer journey
Identify when customers have enough experience to leave useful feedback and which profiles they already use.
Define the process
Agree the request wording, review channels, response owners and escalation path for issues.
Review & improve
Check new feedback regularly and discuss recurring themes with the people who can act on them.
Good to know
Your questions,
answered.
Can I choose which customers are allowed to leave reviews?
Use a consistent request process for genuine customers. Feedback is most useful when it reflects a range of real experiences.
Will this remove negative reviews?
Removal depends on the review platform and its rules. A practical reputation process focuses on helpful responses and resolving the underlying customer issue.
Can this work for multiple locations?
GO Local includes multi-location and review management in its existing offering. Share the profiles and locations so the appropriate setup can be discussed.
Let's talk business growth
Build a better feedback habit.
Tell us where customers review your business and how your team responds today.
Email the teamOpens your email app · hello@gocommercially.com