Message use cases
Choose the reminders, service updates or offers that are suited to a short message and a clear next action.
TIMELY CUSTOMER MESSAGES
GO SMS
Keep short messages useful and timely.
Plan SMS around the moments when a concise customer message is helpful. Define the audience, content and response path before connecting reminders, updates or campaign messages to your wider follow-up process.
Built around your business
A clear path from idea to action.
Audience & preferences
Organize the intended recipients and the records needed to respect their contact preferences.
Timing & follow-up
Agree when messages should be sent, what should stop a sequence and how replies or enquiries reach your team.
Campaign review
Review delivery information and useful responses from the selected provider, then refine the content and timing.
How to get started
Start with what matters most.
Choose the message
Define the customer moment, the information to send and the action you want the recipient to take.
Confirm the setup
Review the messaging provider, sender requirements, destination countries and any CRM connection needed.
Test the journey
Check the message, link, recipient list and response route before approving the agreed send or workflow.
Good to know
Your questions,
answered.
Is SMS included in marketing automation?
It can be one channel in a wider workflow. GO Automate planning connects the timing and conditions across the tools selected for your business.
Are message charges included?
Messaging charges and sender requirements depend on the provider, destination and account arrangement. These need to be confirmed before a campaign is configured.
Can I use SMS for every customer message?
Choose it where a short, timely message is useful and appropriate for the recipient. Longer explanations and ongoing conversations may be better handled through other channels.
Let's talk business growth
Put the right message at the right moment.
Share your intended use case, audience and current communication tools so the SMS setup can be scoped.
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